TERMS & CONDITIONS

TERMS & CONDITIONS

Privacy Statement

Mobile Den will not knowingly pass on any details we hold on customers or web site visitors to any third parties. We protect the privacy of this personal information using our highly secure, password-protected servers.

We will take all reasonable care to ensure that any details that you submit to us are kept secure. The details that you submit to us will be kept to process orders only. You have the right to withhold personal information that is not needed for the transaction.

When processing an order, we require the details of the credit/debit card to be used in payment as well as both a delivery and billing address, e-mail address and contact number. All information is collected in accordance with the Data Protection Act 1998.

We also reserve the right to refuse the fulfilment of any order in the event of an unsatisfactory verification of your order. You can check the information that we hold by sending us an email.

If you find any inaccuracies we will delete it or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy. We do, however, reserve the right to pass on any details we hold to relevant authorities in the interests of preventing crime. You will be notified in the event of any information being transferred outside the European Economic area.

We may use the e-mail addresses submitted to us to occasionally notify you about important functionality changes to the Mobile Den web site, new services and special offers we think you’ll find valuable.

We will give you the right to refuse any marketing e-mail from us in the future. We monitor customer traffic patterns and site usage to help us develop the design and layout of the Mobile Den web site.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a ‘cookie’, which would be stored on your browser. You can usually modify your browser to prevent this happening.

The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions about our privacy policy you can contact the customer services manager at

customerservices@mobileden.co.uk

Payment Methods

All images on this site are reproduced with a view to portraying our products as accurately as possible. Please be aware that designs may vary slightly, from those shown, due to normal design and production fluctuations.

We accept online payments  after completing the order form.

Online Payment – Credit & Debit Cards

The easiest way is to pay online through our secure checkout system protx, using your credit or debit card.
We accept Visa, Visa Delta, Mastercard, Maestro, Switch, Solo. If you are ordering outside of the UK, please be aware that your credit card company may charge a currency conversion fee.
  • PayPal

We accept card payment by either mastercard or visa via paypal. You do not need a Paypal account to pay by these cards. Please follow instructions when going through the checkout for information on how to do this. Paypal is 100% secure and is used by over 60% of internet users.
You may also pay online using your Paypal account if you have one.

Buying Products on Our Website

All of our prices are inclusive of VAT. Delivery charges will be calculated during the checkout process, after you choose your preferred delivery method. We try to have accurate pricing and availability information on all the products we offer; despite our best efforts, a small number of the products in our catalogue may be mispriced or have inaccurate stock availability information. We do verify prices as part of our acceptance procedure, and will inform you if a product’s correct price is higher than that stated in your order, so you may ultimately decide whether or not to order the product at the correct price. We may change the price of any product at any time before you place an order. If the goods you have ordered are not in stock, we may send an e-mail to inform you, at which time you may cancel your order. We do our best to accurately estimate when items will be despatched and/or delivered; however, these estimates are based on several factors over which we have no control and as such, time for despatch and/or delivery shall not be of the essence of the contract and should be considered as rough estimates only.
Your Right to Cancel

Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel the contract for the purchase of your order within seven days of delivery (starting the day after the receipt of the goods).
To cancel this contract, you must e-mail us at customerservices@mobilden.co.uk within seven working days of delivery of your order, giving the reason for the return as “Contract Cancellation”.
You should be aware that, once we begin the delivery process for your order, you will not be able to cancel the order should you decide that you do not want to receive the items. You would need to either refuse the items or post them back.
You are responsible for returning the items and they must be received by us in a resaleable condition. The item must not have been used, must be complete with all components and the packaging must be not be damaged. Note that if these conditions are not met we may not accept returned goods.
We recommend Royal Mail First Class Recorded Delivery for returning items, or Royal Mail Special Delivery for higher value items.
Returns Policy

  • In addition to your statutory rights, if you wish to return goods outside of the 7 day cancellation period, we operate a 28 day faulty returns period.
  • All of the products on sale have met our high quality-control standards. However, if you find a defect with any product purchased or the good received are incorrect, please email us at returns@mobileden.co.uk
  • Refunds will be for goods only and will not include any carriage costs paid to us.
  • Please ensure that all returns are securely wrapped and packaged.
  • We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items.
  • We cannot be held responsible for any units that have been damaged in transit.
  • We do not operate a try before you buy policy.
  • Any goods found to be defective within 28 days will be replaced.
  • Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer’s expense.
  • If you wish to return goods which are not faulty, we will accept the return providing the goods are in a good clean condition in the original packaging and having not been used. These goods can be exchanged for other products, subject to the difference in costs being incurred. Items returned for a refund, when the goods are not faulty will be charged a handling fee of 15%.
  • Used earpieces and Bluetooth headsets will not be accepted due to hygiene reasons.
  • Software disks, games, UMD disks, films and creams cannot be returned if the security seal has been broken.
  • In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued (i.e. memory card reading faults, handset not powering up etc.).
  • Replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 5 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.

Refunds by credit card are made to the same credit card that was used for the original purchase. Please be aware that it may take up to 14 days for your card to

Manufacturers Warranty

Outside of the 28 day faulty return period, returned items can not be accepted, unless covered by manufacturer’s warranty. Items returned to us will be forwarded to the manufacturer for repair or replacement.
Delayed/Lost Delivery

  1. If you have not received your order after 15 working days of despatch (not including Sundays), you must immediately advise Realtech Accessories Customer Services of the delay/loss.
  2. You will then be sent a non-delivery declaration form, which you need to complete and return.
  3. The declaration form will be sent to the email address supplied with the initial order. Upon receipt, please complete this form in full and return it to the freepost address supplied.
  4. Upon receipt of the non-declaration form, a refund/replacement of your goods will be actioned.
  5. Duplicate forms can be requested from Realtech Accessories Customer Services. Please email customerservices@mobilden.co.uk to request a duplicate form.
On line contract

By completing and submitting the electronic order form you are agreeing to these Terms and Conditions and are making an offer to purchase goods from Realtech Accessories. Our acceptance to your offer will only be considered complete at the time we send the dispatch confirmation e-mail to you, or when the goods you ordered are effectively dispatched, whichever happens first. If for any reason your order is rejected before we accept your offer and payment has been taken, a full refund will be made immediately. Any goods on the same order which we have not been confirmed in the dispatch, confirmation e-mail and that have not been dispatched to you do not form part of the binding contract between you and Realtech Accessories.

Fraud

Realtech Accessories will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities. Please note that Internet host IP addresses are recorded when placing an order online.
Disclaimer

Any brand names used on our website are the trademarks of their respective owners. The use of recognized brand names on the website is for the promotion of the sale branded products and does not imply any affiliation or representation of the respective brand owners. Errors and omissions accepted. All rights reserved.

Please be aware that using unofficial products with your mobile phone may invalidate your phone’s manufacturer’s Warranty. Realtech Accessories is not responsible for any damage caused to your phone.

We may alter these terms and conditions from time to time and post the new version on our website, following which all use of

Information you provide to us

The following applies to any information you provide to us, for example during any registration or ordering process.

  • You authorize us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name, email address, telephone number and address, to the extent reasonably necessary to fulfill your order, market/communicate products and services and deal with any enquiries relating to the same whether by us, our partners, successors (including the purchaser of the whole or part of our business), associates or sub-contractors (together our ‘Partner Companies’). If you would like to request information or review or modify any part of your personal information then you should e-mail us at customerservices@mobilden.co.uk

If you obtain or choose to buy products through our website or give us personal information then we may collect information about your buying behavior and if you send us personal correspondence such as emails or letters then we may collect this information into a file specific to you. All such information collected by us shall be referred to in these terms and conditions as ‘Personal Information’

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